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STORE POLICY

At Furyna, we respect your privacy and take care of your personal information. This policy explains what information we collect when you visit furyna.com or shop with us, how we use it and what rights you have.

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Who We Are

furyna.com is operated by TAJO GROUP LTD, a private limited company registered in England and Wales under company number 15889618. Our registered office is 20A-30 Abington Street, Northampton, NN1 2AJ, England.

TAJO GROUP LTD is the data controller responsible for your personal information. If you have any questions about this policy, please contact us at help@funyra.com.

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Information We Collect

Information you give us When you place an order, create an account, sign up to our emails or contact us, we may collect your name, email address, phone number, delivery and billing address, order details and any messages you send us.

Payment information Payments are handled securely by our payment providers. We do not see or store your full card details.

Information collected automatically When you visit our website, we may collect technical information such as your IP address, browser type, device type, the pages you visit and how you found us. Some of this is collected through cookies.

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How We Use Your Information

We use your information to:

  • Process, dispatch and deliver your orders

  • Send you order confirmations, dispatch updates and tracking details

  • Handle returns, refunds and customer service requests

  • Prevent fraud and keep our website secure

  • Improve our website, products and service

  • Send you marketing emails, but only if you have agreed to receive them

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Our Legal Basis for Using Your Information

Under UK data protection law, we only use your personal information when we have a valid reason to do so. These are:

  • Contract: to process and deliver your orders and handle returns

  • Legal obligation: to keep records for tax and accounting purposes

  • Legitimate interests: to run, improve and protect our business and website

  • Consent: to send you marketing emails and to use non essential cookies. You can withdraw your consent at any time.

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Sharing Your Information

We never sell your personal information. We only share it with trusted partners who help us run our shop, such as:

  • Our website and ecommerce platform provider

  • Payment providers, to process your payment securely

  • Delivery couriers, to deliver your order

  • Email service providers, to send order updates and newsletters if you have signed up

  • Analytics providers, to understand how our website is used

These partners only receive the information they need and must keep it safe. We may also share information if required by law.

Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place to protect your information.

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Cookies

We use cookies to make our website work properly, remember your basket and understand how visitors use our site. Non essential cookies, such as those used for analytics and advertising, are only used with your consent. You can manage your cookie settings through the banner on our website or in your browser settings.

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Marketing Emails

If you sign up to our emails, we may send you news about new arrivals, offers and updates from Furyna. You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us.

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How Long We Keep Your Information

We only keep your personal information for as long as we need it. Order and payment records are kept for up to 6 years to meet UK tax and accounting requirements. If you unsubscribe from marketing, we will stop sending you emails straight away.

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Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. Our website uses secure encryption, and access to your information is limited to those who need it.

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Your Rights

Under UK data protection law, you have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct information that is wrong or incomplete

  • Ask us to delete your information

  • Ask us to limit how we use your information

  • Object to us using your information, including for marketing

  • Ask us to transfer your information to another organisation

  • Withdraw your consent at any time

To use any of these rights, please email us at help@funyra.com. We will reply within one month.

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Making a Complaint

If you are unhappy with how we have handled your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection authority, at ico.org.uk or by calling 0303 123 1113.

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Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on furyna.com.

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