RETURNS AND REFUNDS

We want you to be completely happy with your purchase from Furyna. If something is not quite right, we are here to help. Please read this policy carefully so your return goes as smoothly as possible.

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Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, without giving any reason. To cancel, simply email us with your order number and let us know.

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Our Return Window

On top of your legal rights, we give you 30 days from the date of delivery to return any item you are not happy with.

To be accepted for a return, items must be:

• Unused and in the same condition as when you received them

• Returned in their original packaging, with all tags and any dust bags or inserts included

• Free from marks, scratches, odours or signs of wear

You are welcome to handle and inspect your purse as you would in a shop, but we may reduce a refund if an item shows signs of use beyond that.

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How to Start a Return

1. Email us at [your email address] with your order number and the reason for your return. If your item is faulty or damaged, please include a few photos.

2. We will reply with the return address and instructions.

3. Pack your item securely in its original packaging and send it back to us. We recommend using a tracked service, as we cannot be responsible for returns that do not reach us.

Please do not send items back without contacting us first, as this can delay your refund.

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Return Postage Costs

If you are returning an item because you changed your mind, the cost of return postage is paid by you.

If your item arrived faulty, damaged or was not what you ordered, we will cover the return postage costs in full.

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Refunds

Once your return arrives, we will check it and let you know by email. Approved refunds are made to your original payment method within 14 days. Depending on your bank or card provider, it may take a few extra days for the money to show in your account.

If you cancel your whole order within your 14 day cancellation period, we will also refund the standard delivery cost. If you chose Insured Express Delivery, we will refund the equivalent of our free standard delivery, which means the £4.95 express charge is not refundable.

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Faulty, Damaged or Incorrect Items

We check every order carefully before it leaves us, but if your item arrives damaged, faulty or is not what you ordered, we are very sorry. Please email us within 14 days of delivery with your order number and photos of the issue.

We will cover the return postage and, once we have received the item, send you a replacement or give you a full refund, whichever you prefer.

Your rights under the Consumer Rights Act 2015 are not affected by this policy.

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Exchanges

If you would like a different colour or style, the quickest way is to return your item for a refund and place a new order for the one you want. That way your new purse can be on its way to you straight away.

Items We Cannot Accept

We are unable to accept returns for items that:

• Have been used, damaged or altered after delivery

• Are returned without their original packaging or tags

• Are sent back more than 30 days after delivery, unless they are faulty

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Changes to This Policy

We may update this policy from time to time. The version shown on furyna.com when you place your order is the one that applies to your purchase.

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Questions

If you have any questions about returns or refunds, just get in touch and we will be happy to help.

Email: help@funyra.com

Furyna is a trading name of TAJO GROUP LTD, 20A-30 Abington Street, Northampton, NN1 2AJ, England. Company number 15889618.