Terms of Services
Welcome to Furyna. These terms explain how shopping with us works, from placing your order to returns and refunds. By using furyna.com or placing an order, you agree to these terms, so please take a moment to read them. If anything is unclear, just get in touch and we will happily explain.
1. About Us
furyna.com is operated by TAJO GROUP LTD, a private limited company registered in England and Wales under company number 15889618.
Registered office: 20A-30 Abington Street, Northampton, NN1 2AJ, England
Email: help@funyra.com
In these terms, "Furyna", "we", "us" and "our" refer to TAJO GROUP LTD trading as Furyna. "You" and "your" refer to the customer using our website or placing an order.
2. Our Products
Furyna sells purses and related accessories. We do our best to show every product as accurately as possible, including colours, materials and sizes. Please keep in mind that colours can look slightly different depending on your screen, and small variations in finish can occur, especially with natural materials.
All products are subject to availability. If an item you ordered turns out to be unavailable, we will let you know as soon as possible and give you a full refund for that item.
3. Placing an Order
When you place an order on furyna.com, you will receive an email confirming that we have received it. This confirmation does not yet mean your order has been accepted. A contract between you and Furyna is formed once we dispatch your order and send you a dispatch confirmation.
We may decline or cancel an order in certain cases, for example if a product is out of stock, if there is an obvious pricing error, or if we are unable to verify your payment. If this happens, we will contact you and refund any payment in full.
Please check your order details, especially your delivery address, carefully before completing your purchase.
4. Prices and Payment
All prices on furyna.com are shown in pounds sterling (£) and include VAT where applicable. Delivery costs are shown separately at checkout before you pay.
We accept the payment methods displayed at checkout. Payment is taken at the time you place your order. All payments are processed securely, and we do not store your full card details.
We may update our prices from time to time, but any change will not affect orders that have already been confirmed.
5. Delivery
We currently ship within the United Kingdom only, and all orders are sent from within the UK. Because we ship from the UK to the UK, there are no customs fees or import duties to worry about. The price you see at checkout is the price you pay.
We offer two delivery options:
Free Standard Delivery: free on all orders, with delivery usually within 4 to 5 business days.
Insured Express Delivery: £4.95, with delivery usually within 2 to 3 business days. This option includes insurance on your parcel for extra peace of mind.
Orders are usually processed and dispatched within 1 to 2 business days. Business days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates, and on rare occasions delays may happen due to courier issues, bad weather or busy periods.
Once your order has been dispatched, you will receive an email with your tracking details so you can follow your parcel.
6. Changing Your Delivery Address
If you need to change your delivery address, please contact us as soon as possible after placing your order. We will do our best to help, but we cannot guarantee changes once your order has been dispatched.
If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, we may ask you to cover the cost of sending it out again.
7. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, without giving a reason. To do this, simply email us with your order number and let us know you would like to cancel.
8. Returns
We want you to love your new purse. If you are not completely happy, you can return unused items within 30 days of delivery.
To be accepted for a return, items must be unused, in their original condition and returned with all original packaging and tags.
To start a return, email us with your order number and the reason for your return. We will then send you instructions on where to send your item. Unless the item is faulty, damaged or incorrect, return postage is paid by you. We recommend using a tracked service, as we cannot be responsible for returns that do not reach us.
9. Refunds
Once we have received and checked your return, we will let you know and process your refund to your original payment method within 14 days. Depending on your bank or card provider, it may take a few extra days for the money to appear in your account.
If you cancel your whole order within your 14 day cancellation period, we will also refund the standard delivery cost. If you chose Insured Express Delivery, we will refund the equivalent of our free standard delivery, which means the express charge itself is not refundable.
We may reduce a refund if an item has been used or damaged beyond what is needed to inspect it, as you would in a shop.
10. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or is not what you ordered, we are very sorry. Please email us within 14 days of delivery with your order number and a few photos of the issue. We will cover the return postage and offer you a replacement or a full refund, whichever you prefer.
This does not affect your legal rights under the Consumer Rights Act 2015.
11. Exchanges
If you would like a different colour or style, the easiest way is to return your item for a refund and place a new order. That way you can get the item you want as quickly as possible.
12. Use of Our Website
All content on furyna.com, including text, images, logos and product photos, belongs to Furyna or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written consent.
You agree to use our website only for lawful purposes and not in a way that could damage, disrupt or interfere with it.
13. Our Responsibility to You
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, or for any business losses, as our products are sold for personal and private use only.
Nothing in these terms limits our liability where it would be unlawful to do so, and nothing affects your statutory rights as a consumer.
14. Privacy
We take your privacy seriously. Any personal information you share with us is used only to process your order and provide our service. Please see our Privacy Policy for full details.
15. Changes to These Terms
We may update these terms from time to time. The version shown on furyna.com at the time you place your order is the one that applies to your purchase.
16. Governing Law
These terms are governed by the laws of England and Wales. Any dispute will be handled by the courts of England and Wales, although if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.