SHIPPING POLICY
At Furyna, we want your new purse to reach you quickly and safely. Please take a moment to read how shipping works with us.
Where We Ship
We currently ship within the United Kingdom only. All orders are sent from within the UK, so there are no customs fees, import duties or hidden charges at delivery. The price you see at checkout is the price you pay.
Delivery Options
We offer two delivery options, and you can choose the one that suits you best at checkout.
Free Standard Delivery Free on all orders. Delivery usually takes 4 to 5 business days.
Insured Express Delivery £4.95. Delivery usually takes 2 to 3 business days. Your parcel is insured for extra peace of mind, so if anything goes wrong in transit, you are covered.
Processing Time
Orders are usually processed and dispatched within 1 to 2 business days of being placed. Business days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend or on a bank holiday are processed on the next business day.
During busy periods, such as sales or the run up to Christmas, processing may take a little longer. We appreciate your patience during these times.
Delivery Times
The delivery times above are estimates and start from the day your order is dispatched. Most orders arrive within these times, but occasionally delays can happen due to courier issues, bad weather or high parcel volumes. These delays are outside our control, but we will always do our best to help if your order is running late.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number so you can follow your parcel all the way to your door. If you have not received your tracking email within 3 business days of placing your order, please check your spam folder or get in touch with us.
Change of Address
If you need to change your delivery address, please contact us as soon as possible after placing your order. We will do our best to update it, but we cannot guarantee changes once your order has been processed for dispatch.
Please double check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we may ask you to cover the cost of sending it out again.
Lost or Delayed Parcels
If your tracking shows no movement for several days, or your parcel has not arrived within 5 business days of the estimated delivery date, please email us with your order number. We will contact the courier and look into it for you.
If your parcel is confirmed lost in transit, we will send you a replacement or give you a full refund, whichever you prefer.
Damaged Parcels
If your order arrives damaged, please email us within 14 days of delivery with your order number and a few photos of the parcel and the item. We will sort out a replacement or a full refund for you. For more details, please see our Returns and Refunds Policy.
Questions
If you have any questions about shipping, we are happy to help.
Email: help@funyra.com
Furyna is a trading name of TAJO GROUP LTD, 20A-30 Abington Street, Northampton, NN1 2AJ, England. Company number 15889618.